Refund Policy

If you purchased a downloadable file from ArtVax and have not yet downloaded it, you may be eligible for a refund.

To qualify for a return, your downloaded file must remain unused. Once downloaded, the file is considered used and is ineligible for return.

Refunds (if applicable)

Given the unique nature of downloadable files, refunds are not typically granted after download unless the file is defective or damaged. If you believe your downloaded file is flawed, please promptly contact us for assistance.

Late or Missing Refunds (if applicable)

Should you believe you qualify for a refund due to a defective or damaged downloadable file and have not received it, please reach out to us.

Exchanges (if applicable)

We only exchange downloadable files in cases of defects or damage. If you require an exchange, please contact us for support.

Gifts

In the event that a downloadable file marked as a gift presents issues, please contact us for assistance. Depending on the circumstances, refunds or exchanges may be possible.